SEB Annual Conference Florence 2026

All cancellation requests must be submitted in writing to the SEB Events Team at [email protected].

Cancellations before 5 pm BST on 15 May 2026 will incur a £50 administration charge for refunds.

There will be no refunds made for cancellations received after 5 pm BST on 15 May 2026, as we would have booked all suppliers based on the number of registrations that have been received on this date. 

Where there is an outstanding invoice payment for registration, payment will still be sought for cancellations made after 15 May 2026

Failure to attend the event without prior notice will be treated as a cancellation and is non-refundable.

For any mitigating circumstances, contact the Events Team at [email protected].

Delegate substitutions may be made at any time before the event at no additional cost. Substitution requests must be submitted in writing to [email protected]  and include full details of the replacement delegate.

 

SEB reserves the right to amend the event programme.

Delegates are responsible for arranging their own personal insurance, including but not limited to travel insurance, health insurance, and insurance covering loss or damage to personal property.

SEB accepts no responsibility or liability for any loss, damage, injury, or accident sustained by delegates, speakers, exhibitors, or guests during or as a result of attending the event, except where such liability cannot be excluded by law.

Delegates attend the event at their own risk and are responsible for ensuring they are fit to participate in all event activities.

SEB shall not be liable for any indirect or consequential loss, including travel, accommodation, or other costs incurred in connection with the event.

Photography and video recording will take place throughout the  event. By attending, you acknowledge that your image may be captured and used by the SEB for promotional purposes, including websites, marketing materials, and social media.

If you prefer not to be featured in close-up photography, please inform the events team at [email protected].. While we will make reasonable efforts to accommodate requests, delegates may still appear in background or crowd shots.  

All recordings and images remain the property of SEB. No recordings may be made by delegates for commercial purposes without prior written consent from SEB.

 

 

Sponsorship and exhibition fees are non-refundable unless otherwise stated in the relevant sponsorship agreement.

All exhibitors are required to provide a certificate of their liability insurance. Exhibitors will not be allowed on site without it.

The SEB code of conduct is located here.

All those involved with SEB are required to adhere to this policy.

SEB work with third parties to facilitate AV, the crèche, photography, event badging, and other services as required. Whilst delegates can expect to receive direct correspondence from our AV partner, Underline, we do not work with external travel companies and it is rare that direct correspondence will be made by any other third parties. It is the delegate's responsibility to use their best judgement to avoid phishing scams, and we recommend contacting us if ever unsure at [email protected]

Registration will not be confirmed until payment is made in full.

Delegates are welcome to bring their children to the SEB Annual Conference, but must ensure that they are booked into our crèche facility for the duration of their stay, as they will not be permitted into the main conference sessions. We partner with a third party crèche facility, Nipperbout; information regarding them, including links to their website and policies, can be found here.

Parents and guardians must be responsible for their children outside of crèche opening hours.